We implemented agentic AI solutions to drive growth, optimize operations, and enhance patient retention for a multi-specialty medical centre in Bahrain.
Challenge
The centre faced stagnant growth, declining repeat visits, generic marketing, uneven service utilization, and lack of accurate, timely data for decision-making. Shareholders were concerned about underperformance despite significant facility investments.
Solution
Deployed agentic AI for sales, marketing, and patient engagement
Identified referral leakages, underperforming specialties, and patient drop-off patterns
Launched personalized AI-driven patient campaigns to improve follow-ups and reactivate dormant patients
Redesigned appointment scheduling and patient flow using AI insights
Provided real-time executive dashboards for revenue, staff productivity, and patient satisfaction
The Impact
- Repeat visits increased by over 25% within nine months
- Balanced specialty utilization and improved revenue contribution across departments
- Reduced patient acquisition costs through targeted campaigns
- Enabled real-time transparency for faster, informed shareholder decision-making
- Demonstrated sustainable growth through intelligent patient engagement and data-driven strategy