Al Farabi Advisory transformed a struggling anesthetic medical centre in Saudi Arabia into a digitally-enabled, profitable, and well-governed facility by leveraging AI solutions, operational restructuring, and human capital revitalization.
Challenge
The centre faced six consecutive years of financial losses, a critically low Google rating (2.8), blacklisting by key insurance companies, fragmented HMIS, inefficient operations, and high staff attrition.
Solution
Upgraded HMIS to unify data and streamline processes
Deployed Agentic AI for automated communication, appointment scheduling, and predictive patient feedback
Re-engineered 80% of core operational processes to reduce wait times and improve billing/insurance cycles
Recruited a high-calibre Operations Manager to drive execution and cultural change
The Impact
- Google rating improved from 2.8 to 4.7 in eight months
- Returned to profitability and paid dividends to shareholders after six years
- Staff attrition reduced, and six new specialist doctors hired
- Re-engaged previously blacklisted insurance payers, restoring clinical capacity and market competitiveness
